Last updated: September 10, 2025
Vinatech Australia Pty Ltd (ABN: 12 687 275 154) (“Vinatech”, “we”, “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit the vinatech.com.au website, request a quote, use our services, or otherwise communicate with us.
By accessing and using any of our services, you acknowledge that you have read and understood the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect
“Personal information” is information that identifies or can be reasonably linked to you. Depending on how you interact with us, we may collect the following categories of personal information:
- Business and Contact Information: Your name, job title, company name, business address, phone number, and email address.
- Transaction and Payment Information: Details related to quotes, purchase orders, invoices, and information required to process payments via bank transfer.
- Project and Enquiry Details: Information you provide when requesting a consultation, design, quote, or customer support related to our warehouse solutions.
- Communications: The content you include when you communicate with us, for example, when sending a customer support enquiry.
- Device and Usage Information: Information about your device, browser, IP address, and how you interact with our website to improve our services.
How We Collect Your Information
We collect personal information from the following sources:
- Directly from you: When you contact us via email, phone, website forms, or provide information during the consultation and ordering process.
- Automatically via our Website: Through the use of cookies and similar technologies when you visit and navigate our website.
- From our service providers: When we engage them to perform services on our behalf.
How We Use Your Personal Information
We may use your personal information for the following purposes:
- To Provide Our Products and Services: To process your enquiries, provide quotations, fulfill orders, arrange for delivery and installation, and manage your account and projects.
- Marketing and Advertising: To send marketing, advertising, and promotional communications via email about products, services, and industry news that we believe may be of interest to you.
- Security and Fraud Prevention: To detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity and to secure our services.
- Communicating with You: To provide you with effective customer support and to maintain our business relationship.
- Legal Reasons: To comply with applicable laws or respond to valid legal processes, and to enforce or investigate potential violations of our terms or policies.
How We Disclose Personal Information
We may disclose your personal information to third parties in the following circumstances:
- With vendors and partners who perform services on our behalf (e.g., IT management, data analytics, customer support, cloud storage, freight, and installation).
- When you direct, request, or otherwise consent to our disclosure of certain information to third parties.
- With our affiliates or otherwise within our corporate group.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations, and to protect or defend our services, our rights, and the rights of our users or others.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable. We take reasonable steps to protect your personal information from misuse, loss, and unauthorized access.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law.
- Right to Access: You may have a right to request access to the personal information that we hold about you.
- Right to Delete: You may have a right to request that we delete the personal information we maintain about you.
- Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
- Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response, you may have the right to lodge your complaint with your local data protection authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised Privacy Policy on this website and update the “Last updated” date.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, please contact us at:
- Company Name: Vinatech Australia Pty Ltd
- Email: info@vinatech.us
- Phone: 0406 916 355
- Address: 58 Cyberloop, Dandenong South, VIC 3175, AU