Shipping Policy
At Vinatech US, our shipping policy is designed to make the shipping and logistics process clear, efficient, and flexible for every customer. We understand that each warehouse racking project has different requirements, so we offer simple options to help you receive your new storage solution in the way that best fits your operation.
Standard Pickup: Ex-Warehouse
Our standard pricing is based on an Ex-Warehouse (EXW) Vinatech US basis. This option gives you full control over your own transportation and is often the most cost-effective choice for customers who prefer to manage their own logistics.
- What this means: You are responsible for arranging and paying for transportation from our warehouse to your facility.
- Pickup Location: All pickups are made from our Vinatech US warehouse located at: 5718 Westheimer Rd
Pickup Process:
- Once your order has been confirmed and full payment has been received, our team will notify you when your goods are ready for pickup.
- Please contact us to schedule a pickup time to ensure your order is prepared and our team is available to assist.
- You must ensure that the vehicle arranged for pickup is suitable for the size, weight, and safe handling of the pallet racking components.
Customers are responsible for arranging a suitable vehicle for pickup. The vehicle must be appropriate for the size, weight, and safe handling of pallet racking components.
Customized Delivery Solutions
For customers who prefer a more convenient, end-to-end service, Vinatech US can help arrange a customized delivery solution at a reasonable cost.
- How it works: Simply request a delivery quote when placing your order. Please provide the complete and accurate shipping address, along with any important site access details, such as loading dock availability, forklift access, delivery time restrictions, or special delivery requirements.
- Our commitment: We work with reliable freight partners to help ensure your order is delivered smoothly and efficiently, based on your project timeline and operational needs.
- Delivery quote: Delivery costs are quoted separately and will be added to your final invoice only after your approval.
Delivery Timeframes
Delivery timeframes may vary depending on your order size, product availability, delivery location, and freight carrier schedules.
- For Tailored Deliveries: An estimated delivery timeframe will be provided along with your formal delivery quotation.
- Factors: Please be aware that delivery schedules depend on order volume, product availability, and freight carrier schedules. We will always communicate proactively to keep you informed.
Important Delivery Information
- Site access: Customers must ensure the delivery site has clear and safe access for transport vehicles. Any delays or re-delivery costs caused by access issues will be the customer’s responsibility.
- Unloading: Customers are responsible for providing the required equipment and personnel to unload goods safely upon arrival. Any special unloading needs should be discussed when requesting a delivery quote.
- Inspection upon delivery: Please inspect all goods before signing any delivery documents. Any damage, missing items, or discrepancies should be reported to Vinatech US immediately.
For any questions about our shipping policy or to discuss the specific logistics for your upcoming project, please contact our expert team today.
- Website: https://vinatech.us/
- Phone number: (346) 299-8904
- Email: info@vinatech.us
- Address: 5718 Westheimer Rd, Houston, Texas
