At Vinatech Australia, our commitment extends beyond providing industry-leading warehouse racking and storage solutions; we deliver confidence and peace of mind. We stand firmly behind the quality of our products, which are engineered for durability and safety. This warranty policy outlines our promise to you, ensuring your investment is protected.
Our Unwavering Commitment to Quality
We can confidently offer a comprehensive warranty because our products are manufactured to the highest specifications. Our production process is backed by a robust quality management system, holding
ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018 certifications. Every component is designed and tested to meet and exceed the rigorous demands of the modern Australian warehouse.
Furthermore, our pallet racking systems are engineered for full compliance with
Australian Standard AS 4084-2023 for Steel Storage Racking, ensuring your operations are not only efficient but also fundamentally safe.
Standard Warranty Period
Vinatech Australia provides a
36 month warranty for supermarket steel shelving products. 12 month warranty for Slotted Angel Shelving, warehouse racking,. on all new pallet racking systems and storage solutions supplied and installed by our team.
This warranty covers defects in materials and workmanship from the date of installation, guaranteeing that our products will perform as specified under normal operating conditions.
Warranty Coverage Details
To ensure absolute clarity, our warranty covers the following aspects:
What Is Covered:
- Manufacturing defects in any component, including uprights, beams, bracing, and connectors.
- Structural failure of any component when used within its specified load capacity.
- Faulty workmanship directly related to the installation performed by Vinatech Australia’s certified technicians.
What Is Not Covered (Exclusions):
- Damage resulting from improper use, including overloading beyond the specified weight limits.
- Damage caused by collisions from forklifts or other warehouse vehicles.
- Any modifications, alterations, or repairs performed by personnel not authorised by Vinatech Australia.
- Surface rust or corrosion resulting from environmental conditions or scratches after installation.
- Normal wear and tear from daily operations.
- Products that were not installed by Vinatech Australia or a certified installation partner.
How to Make a Warranty Claim
Should you identify a potential issue with your Vinatech storage system, please follow these simple steps:
- Cease Use: Immediately cease using the affected section of the racking system to ensure staff safety.
- Contact Us: Notify the Vinatech Australia team as soon as possible by emailing info@vinatech.us or calling 0406 916 355.
- Provide Details: Please provide your original invoice number, a clear description of the issue, and photographic evidence of the potential defect.
- Assessment: Our technical team will review your claim and may schedule a site inspection to assess the situation thoroughly.
- Resolution: If the issue is determined to be a result of a manufacturing defect or faulty installation covered by this warranty, Vinatech Australia will, at its discretion, repair or replace the defective components in a timely manner at no cost to you.
Your Partner in Warehouse Safety and Efficiency
Our warranty is a core part of our service promise. We believe in building long-term partnerships with our clients, founded on trust, quality, and an unwavering commitment to safety and compliance.
Ready to build a safer, more efficient warehouse? Contact Vinatech Australia today to request a free consultation and quote for your next project.